A deceased veteran’s family asked for assistance with funds for his cremation. The family had recently faced a number of deaths and were strapped for funds. The veteran’s family had contacted other agencies along with VVFS for help. The difference between other agencies that help and VVFS is the turnaround time to receive funds – the veteran’s family was waiting for funds from other agencies and did not have a date when the funds would be received, which was causing an issue with the funeral home. VVFS was able to send payment in a timely manner (after coordination/verification) which was taken as a sign of good faith by the funeral home. This allowed the family additional time to gather funds and eased the minds of the funeral home staff who then started working more to assist the family.